Refund policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at diluhandlooms@gmail.com. Please note that returns will need to be sent to the following address: diluhandlooms

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at diluhandlooms@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at diluhandlooms@gmail.com.

1. Return Window: 
We offer a 2-day return policy. You have 2 days after receiving your item to request a return.
 * Defective/Wrong Items: In accordance with Indian Law, if you receive a defective, damaged, or "not as described" product, we are committed to accepting the return and providing a replacement or full refund.
2. Eligibility for Returns
To ensure a smooth return process, please ensure:
 * The item is in its original condition, unworn, and unused.
 * All original tags are intact and the item is in its original packaging.
 * You have the Invoice/GST Bill or proof of purchase.
3. How to Initiate a Return
To start a return, please contact us via one of the following:
 * Email: diluhandlooms@gmail.com
 * WhatsApp/Customer Care: [0091 9947833820]
Return Address: > [DILU HANDLOOS MANNARKAD NATTUKAL 678583 ]
Once your return request is acknowledged (within 48 hours), we will arrange a reverse pickup or provide instructions on how to ship the item back to us.
4. Non-Returnable Items
As per standard Indian retail practices, the following cannot be returned:
 * Customized/Personalized items (e.g., custom-stitched blouses or monogrammed handlooms).
 * Sale Items: Items purchased during "Final Sale" or "Clearance" (unless defective).
 * Gift Cards.
4. Refunds & Timeline
Once we receive and inspect your return, we will notify you of the approval.
 * Approval: Approved refunds are processed automatically to your original payment method.
 * Timeline: In compliance with RBI guidelines, refunds typically reflect in your account within 7–10 business days.
 * Delay: If you haven’t received your refund after 15 business days of approval, please contact us at diluhandlooms@gmail.com.
5. Note on Handlooms
Please note that many of our products are handcrafted. Minor irregularities in weave or color are a characteristic of authentic handloom products and are not considered "defects."
Thank you.